Frequently Asked Questions

  • No, you are able to make an appointment without a referral
  • A referral will be needed if you are being treated under worker’s compensation, CTP (Third party), Medicare (EPC) or Veteran affairs.
  • If you are with a private health fund, it allows you to automatically claim your rebate. Once this has been processed, you will then only have to pay the gap.
  • Our HICAPS machine also takes Visa, MasterCard, American express and Eftpos.
  • A Medicare rebate for chronic conditions is available for a maximum of five services per patient each calendar year.
  • Your GP will determine whether your injury or medical condition would benefit from Physiotherapy
  • You will be thoroughly assessed and diagnosed by one of our experienced Physiotherapists.
  • Treatment for your injury will then ensue. This may involve manual therapy, soft-tissue massage, Dry needling, electrotherapy. We will then prescribe you with a home exercise program to maintain your mobility and strength.
  • Our Physiotherapists will also recommend other specialists or alternative treatment if they feel your injury/condition requires you to do so.
  • A specialist review will require a GP referral.

We recommend that you come 10 minutes prior to your scheduled appointment to allow time for you to complete paperwork.

We also recommend you bring the following;

  • Private health fund card
  • Comfortable clothing including shorts
  • Referrals you have received from your GP or specialist
  • Scans, imaging and/or reports (X-ray, MRI, CT, Ultrasound)
  • Initial assessment for one area: 45 – 60 minutes
  • Initial assessment for multiple areas: 60 minutes +
  • Follow up – 30 – 40 min
  • Bankstown: Limited car spots at rear of practice, however we recommend you park on French/Carmen avenue or surrounding streets.
  • North Strathfield:  Car park across the road. 2hr free parking.